Privacy Policy (Personal Information Protection Policy)
Kodensha Co., Ltd. (hereinafter referred to as "the Company") is a company engaged in software development, development of multilingual automatic translation solutions, development of mobile internet-related content, e-learning ASP services, and related business activities. We consider it our social responsibility to respect our customers' privacy and protect their personal information.
Therefore, we ensure that all employees recognize the importance of personal information protection and are thoroughly informed so that personal information is always handled appropriately.
This policy explains what personal information the Company collects, how we use and share it, and how you can manage your personal information.
1. Business Operator Information
Corporate Name: Kodensha Co., Ltd.
Address: J-Pro Hanzomon Bldg. 3F, 2-13 Hayabusa-cho, Chiyoda-ku, Tokyo
Representative: Kyotetsu Ko, Representative Director
2. Acquisition of Personal Information
When we acquire personal information directly from customers, we will do so after clarifying the purpose of use.
Unless we have obtained the customer's prior consent, we will limit the personal information we acquire to the necessary minimum.
3. Purpose of Use of Personal Information
The main purposes for which we use personal information in our business are as follows:
(1) Customer information
- To provide various support services to users of our products
- To verify information registered by customers
- To contact customers regarding information and surveys about products, services, events, seminars, and sales
- For the planning, development, and improvement of products and services
- For the notification, operation, and management of product and service campaigns
- For distribution via email and mailing lists
- For the shipping of purchased products, billing, and payment processing (including provision to payment institutions)
- For responding to inquiries and requests made to our company
- We will use the results of aggregated and analyzed browsing history on our website to provide information on our products, services, events, seminars, campaigns, and surveys, to respond to inquiries, to improve and newly develop such offerings, and to provide information on products from our business partners.
(2) Information of job applicants
- For recruitment screening and communications related to recruitment screening
- For guidance regarding onboarding procedures and the like
- For employment management after hiring
- For other tasks related or incidental to recruitment screening and the like
(3) Information from employees and their families, etc.
- For tasks related to employment management, payment of salaries, etc., welfare benefits, health management, etc.
- For various procedures and communications required by law.
- In addition to the above, for various procedures and communications necessary for business operations.
(4) Personal information obtained from translators and other business contractors
- For various communications necessary for business, such as the selection, registration, and management of business subcontractors.
- For the arrangement of translation and proofreading services, conclusion of contracts, payment of outsourcing fees, and other performance of contracts.
- For the management of credits and debts, tax processing, and other necessary procedures.
(5) Information entrusted by clients
- Personal information received from other outsourcing companies in the course of performing work entrusted to us by them will be used within the scope necessary for the implementation of the entrusted work.
Furthermore, regarding personal information entrusted to us by an outsourcing company, we will not respond to requests unless consent is obtained from the outsourcing company that entrusted the personal information to us (except in cases where the right to request disclosure, etc., is granted to the user by law).
We will acquire personal information only to the extent necessary to achieve these purposes.
When we acquire personal information directly from the individual, we obtain their consent regarding the purpose of use and handling via documentation or an equivalent method. (This applies to all personal information we use in our business, including not only customers but also employees and business partners.)
Furthermore, except in the following cases, we will not handle personal information beyond the scope necessary to achieve the purpose of use (hereinafter referred to as "use outside the intended purpose") nor disclose or provide it to third parties without the individual's consent.
We will ensure the implementation of measures to prevent these occurrences through our personal information protection management system.
- When based on laws and regulations.
- When it is necessary for the protection of the life, body, or property of an individual and it is difficult to obtain the consent of the person.
- When it is particularly necessary for the improvement of public health or the promotion of the sound growth of children and it is difficult to obtain the consent of the person.
- When it is necessary to cooperate with a national institution, a local public body, or a person or entity entrusted by them in executing affairs prescribed by laws and regulations, and when obtaining the consent of the individual is likely to impede the execution of such affairs.
4. Compliance with Laws and Regulations Regarding Personal Information
We comply with laws and regulations regarding the handling of personal information, guidelines established by the government, and other norms related to personal information.
5. Measures for Secure Management of Personal Data
We strive to keep personal information accurate and up-to-date, and we conduct education and training for all employees and officers to protect it from unauthorized access, alteration, leakage, loss, and damage.
In addition, we have established personal information protection regulations and conduct regular inspections of on-site management.
6. Disclosure of Personal Information to External Contractors
In order to carry out our business operations smoothly, we may entrust all or part of the handling of personal information to external parties. In such cases, we will select individuals or corporations that meet the standards established by our company as contractors, and we will conclude contracts regarding the handling of personal information and provide appropriate supervision.
7. Provision of Personal Data to Third Parties
Except as otherwise provided by laws, regulations, and guidelines, we will not provide personal information to third parties without obtaining consent.
However, this does not apply in any of the following cases:
- When required by law
- When it is necessary for the protection of a person's life, body, or property and it is difficult to obtain the consent of the individual
- When it is particularly necessary for the improvement of public health or the promotion of the sound development of children and it is difficult to obtain the consent of the individual
- When it is necessary to cooperate with a national institution, a local public body, or a person entrusted by them in executing affairs prescribed by law, and obtaining the consent of the individual is likely to impede the execution of such affairs
8. Disclosure and Correction of Retained Personal Data
When requested by an individual to disclose their personal information, we will confirm that the person making the request is the individual in question and will disclose it without delay.
Furthermore, if you wish to be notified of the purpose of use of your personal information, or wish to correct, add, delete, stop the use of, or stop the provision of your personal information to third parties, we will confirm that the person making the request is the individual in question and will respond to your request without delay.
9. Improvement and Review of Personal Information Handling
We will conduct inspections of our handling of personal information, management systems, and initiatives, and will continuously improve and review them.
10. Optional Nature of Providing Personal Information
The provision of personal information by the customer to our company is voluntary.
If you do not provide the personal information necessary for our purposes of use, we may be unable to provide you with various services, including our support.
11. About SSL (Secure Socket Layer)
Our website supports SSL, which encrypts communication between your web browser and our web server.
Personal information such as your name, address, and phone number that you enter is automatically encrypted.
12. About Cookies
Cookies are data sent from a web server to a web browser.
By referencing cookies, the web server can identify the user's computer, allowing for efficient use of our website.
We may use cookies to collect information about your usage and attributes for the purposes of improving user convenience, delivering advertisements, and obtaining statistical data.
In addition, we will collect web browsing history data linked to your personal information.
If you do not wish for us to collect cookies or related web browsing history data, please delete or reject cookies.
For instructions on how to configure cookie settings, please check the "Help" menu of your web browser.
13. About Google Analytics
We use Google Analytics, a service provided by Google, to understand how users access our site.
Through the use of Google Analytics on our site, Google collects, records, and analyzes your access history to our site based on cookies issued by us.
We receive the analysis results from Google to understand how users access our site.
The information collected, recorded, and analyzed by Google Analytics does not contain any information that identifies a specific individual.
Furthermore, such information is managed by Google in accordance with its privacy policy.
You can stop the collection of your information through our use of Google Analytics by disabling Google Analytics in your browser's add-on settings.
You can disable Google Analytics by downloading and installing the "Google Analytics Opt-out Add-on" from Google's opt-out add-on download page and changing your browser's add-on settings.
Please note that if you disable Google Analytics, it will be disabled for websites other than this site that you visit, but you can re-enable Google Analytics by reconfiguring your browser's add-on settings.
For the Google Analytics Terms of Service and Google's Privacy Policy, please refer to the Google sites below.
・Google Analytics Terms of Service:
https://www.google.com/analytics/terms/jp.html
・Google Privacy Policy:
https://www.google.com/intl/en/policies/privacy/
・Google Analytics Opt-out Add-on:
https://tools.google.com/dlpage/gaoptout?hl=en
14. About Web Tracking Usage
Personal information entered and submitted on websites managed and operated by our company, as well as data such as viewed web pages, will be used to aggregate and analyze browsing history on our web pages using
web tracking functions. The results will be used to provide information on our products, services, events, seminars, campaigns, surveys, etc., to respond to inquiries, to improve and develop new services, and to provide information on products from our business partners.
If you do not wish for your personal information and data such as viewed web pages to be transmitted from our website,
please delete or reject cookies. Please check the "Help" menu of your web browser for instructions on how to configure cookie settings.
15. About Microsoft Clarity Usage
Our company uses Microsoft Clarity on websites we manage and operate to obtain information necessary for improving our web pages.
This tool uses cookies to collect data. Information about customers collected, recorded, and analyzed by this tool does not include any information that identifies a specific individual.
If you do not wish for data such as viewed web pages to be transmitted from our website, please delete or reject cookies.
Please check the "Help" menu of your web browser for instructions on how to configure cookie settings.
- For the Microsoft Clarity terms of service, please see the site below.
https://privacy.microsoft.com/ja-jp/privacystatement
16. Disclaimer
While we make every effort to ensure the accuracy of the information posted on our website, we assume no responsibility for any actions taken by users using the information on our website.
We assume no responsibility for any damages incurred by users or damages caused by users to third parties as a result of using our website.
17. Copyrights and Portrait Rights
All text, images, and other content on our website are protected by copyright, portrait rights, and other laws. Unauthorized use or reproduction is prohibited.
18. Contact for Inquiries and Complaints Regarding Disclosure, Correction, and Handling of Personal Information
For questions, concerns, complaints, or other inquiries regarding the disclosure, correction, or handling of personal information provided to us, please contact us at the following:
Kodensha Co., Ltd., Osaka Branch, Administration Department, Personal Information Protection Manager
Address: 3-7-1 Showa-cho, Abeno-ku, Osaka 545-0011
Phone: 06-6628-8880 FAX: 06-6628-2351
Email: kds-privacy.p@kodensha.jp
19. Date of Establishment and Revision of the Privacy Policy
Established: February 26, 2005
Last Revised: April 1, 2025
About Privacy Mark
Our company has been certified with the Privacy Mark by the Japan Institute for Promotion of Digital Economy and Community (JIPDEC), which is granted to businesses that handle personal information appropriately.
Inquiries Regarding Personal Information
Kodensha Co., Ltd.
Personal Information Protection Manager
Phone: 06-6628-8880 FAX: 06-6628-2351
Email: kds-privacy.p@kodensha.jp
Regarding
public announcements concerning personal information
I. Purpose of Use of Personal Information Obtained Other Than Directly in Writing
- Used to perform the entrusted information processing.
II. Measures taken for the security management of personal information
To ensure the appropriate handling of personal information, our company has established a personal information protection policy and other guidelines in compliance with JIS Q 15001 and operates a personal information protection management system. Furthermore, when handling personal information, we implement security management measures based on organizational (establishment of systems, regulations, etc.), human (education on personal information protection, etc.), physical (implementation of building access control, etc.), and technical (access control, etc.) perspectives.For details regarding security management measures, please contact the "6. Contact for opinions, complaints, etc. regarding the handling of personal information" section below.
III. Notification of matters regarding retained personal data or records of third-party provision
Regarding retained personal data entrusted to us by the individual for the purposes below, or regarding records of third-party provision, we will appropriately respond to requests for notification of the purpose of use, disclosure, correction, addition, or deletion of content, cessation of use, erasure, and cessation of provision to third parties, or requests for disclosure of records of third-party provision (hereinafter referred to as "disclosure, etc.") in accordance with the provisions of the Act on the Protection of Personal Information and JIS standards (JIS Q 15001).1. Purpose of Use of Retained Personal Data
The purposes of use for personal information acquired by our company are as follows.- Used to provide various support services to users of our products.
- Used to verify information registered by customers.
- Used to contact customers regarding information and surveys related to products, services, events, seminars, and sales.
- Used for distribution via email and mailing lists.
- Used for shipping operations for items purchased from our company.
- Used to provide information on our products, services, events, seminars, campaigns, and surveys, to respond to inquiries, to improve and develop new products, and to provide information on products from business partners, based on the aggregated and analyzed results of browsing history on our website.
- Used for employment and recruitment purposes.
- Used for company operations, including personnel and labor management, and various procedures such as social insurance.
- Cases where there is a risk of harming the life, body, property, or other rights and interests of the individual or a third party
- Cases where there is a risk of causing significant hindrance to the proper implementation of the business of the relevant operator
- Cases where it would violate laws and regulations
2. Name and Address of Our Company and Name of Representative
Corporate Name: Kodensha Co., Ltd.
Address: J-Pro Hanzomon Bldg. 3F, 2-13 Hayabusa-cho, Chiyoda-ku, Tokyo
Representative: Kyotetsu Ko, Representative Director
3. Job Title, Department, and Contact Information of Our Personal Information Protection Manager
Kodensha Co., Ltd., Osaka Branch, Administration Department, Personal Information Protection Manager
Address: 3-7-1 Showa-cho, Abeno-ku, Osaka 545-0011
4. Contact for Requests for Disclosure, etc.
If you wish to request disclosure, etc., please mail the necessary documents and fees to the following address.
Kodensha Co., Ltd., Osaka Branch, Administration Department, Personal Information Protection Manager
Address: 3-7-1 Showa-cho, Abeno-ku, Osaka 545-0011
5. Documents to be Submitted for Requests for Disclosure, etc.
| Document Name / Requester | Download | The individual | Legal representative | Authorized representative |
|---|---|---|---|---|
| Request Form for Disclosure, etc. of Personal Information |  |
◯ | ◯ | ◯ |
| Document verifying your identity | ― | ◯ | ― | ― |
| Document verifying the identity of the agent | |
― | ◯ | ◯ |
| Power of attorney with the principal's seal | ― | ― | ― | ◯ |
| Document verifying legal guardianship | ― | ― | ◯ | ― |
Please send a copy of one of the following documents to prove that you are the person in question or the agent yourself.
- Driver's license (if your registered domicile is displayed, please mask that portion)
- Health insurance card
- Passport
- National Pension Handbook
- Basic Resident Register Card with photo
- Employees' Pension Handbook
- Certificate of Alien Registration
- Other photo identification issued by a public institution
If you are requesting "disclosure" or "notification of purpose of use," a fee of the following amount is required.
1,000 yen per request For the fee, please enclose postal stamps or a postal money order for the fee amount and mail it.
6. Contact for opinions, complaints, etc., regarding the handling of personal information
Kodensha Co., Ltd. Osaka Branch, Administration Department, Personal Information Protection Manager
Address: 3-7-1 Showa-cho, Abeno-ku, Osaka 545-0011
Phone: 06-6628-8880 Fax: 06-6628-2351
E-mail: kds-privacy.p@kodensha.jp
7. Contact for complaints regarding the handling of personal information at the "Japan Institute for Promotion of Digital Economy and Community"
Personal Information Protection Organization Secretariat, JIPDEC
Address: Roppongi First Bldg., 1-9-9 Roppongi, Minato-ku, Tokyo, 106-0032
Phone: 03-5860-7565 / 0120-700-779
