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| 11/18/2022 | [Important Notice Regarding Changes to Support Services] As a measure against the spread of COVID-19, we have been implementing changes to our support operations since April 2020. Please be advised that we will be terminating telephone and fax support services effective December 1st of this year. For further details, please refer to the "Notice Regarding Changes to Our Software Support Desk Operations". |
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| 01/14/2022 | [Notice of Change to Kodensha Support Fax Number] We would like to inform you that the fax number for the Kodensha support desk has been changed. Before change: 06-6628-8865 After change: 06-6628-2351 We apologize for the inconvenience and kindly ask that you update your records with the new fax number. |
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| 12/22/2021 | 【Important: Notice of Changes to Support Operations】 As a measure against COVID-19, we have been implementing changes to our support operations since April 2020. For further details, please check the "Notice Regarding Changes to Support Operations for Our Software". |
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| 11/18/2021 | 【Important】When using our software on Windows 11, please download and install the update program for each respective software listed below. ChineseWriter11 Update Program KoreanWriter7 Update Program J-Beijing 7 Standard 3 / Expert 3 Update Program J-Beijing Patent Translation Edition Update Program J-Seoul 9 Update Program |
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| 02/04/2021 | 【Important】For information on how to resolve issues where our IME does not appear following an automatic Windows 10 program update, please refer to the "The IME (input system, toolbar) for ~ has disappeared" section for each applicable software below. The IME (input system, toolbar) for ChineseWriter has disappeared The IME (input system, toolbar) for Korean Writer has disappeared The IME (input system, toolbar) for the J-Beijing series has disappeared The IME (input system, toolbar) for the J-Seoul series has disappeared |
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| 04/07/2020 | 【Important: Notice of Changes to Support Operations】 As a measure against COVID-19, we will be implementing changes to our support operations. For further details, please check the "Notice Regarding Changes to Support Operations for Our Software". |
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| 11/27/2019 | [Important] Issues occurring with ChineseWriter10 (GB) such as being unable to "input" normally into Word or Outlook, or unnecessary Pinyin being displayed repeatedly when inputting. |
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| 11/27/2019 | [Important] Issues occurring with ChineseWriter11 (GB) such as being unable to "input" normally into Word or Outlook, or unnecessary Pinyin being displayed repeatedly when inputting. |
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| 09/28/2018 | [ChineseWriter10 technical support will end on 2018/11/13] Notice regarding a 1-month extension for the end of ChineseWriter10 technical support. As a general rule, the product support period is one year from the end of sales for that product, and after support ends, we may be unable to answer technical questions. For questions regarding ChineseWriter10, please refer to "Support Information" - "News" - "Q&A". |
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| 09/28/2018 | We apologize for the inconvenience caused by a phenomenon where our IME is deleted due to new Microsoft specifications when updating the OS to Windows 10 or running automatic Windows program updates. For how to handle cases where our IME does not appear after an automatic Windows 10 program update, please refer to the "General" section for the relevant software under "Support Information" - "News" - "Q&A". |
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